Reputation management

Bad reviews are a specific loss in the pocket

In Zakopane, news carries faster than the halny wind. One dissatisfied guest in a guesthouse or restaurant can ruin the reputation you worked on for years. Our data from 2023 is clear: 84% of tourists resign from booking if they find even two negative entries without a response on the first page of Google. Tatra Business Insight makes sure you don't lose money due to oversights. No sugarcoating – if you don't control what they write about you, you give ground to the competition.

Quick monitoring of 5 key portals

We don't wait for the problem to come to us. Since September 2017, we have been using tools that check the situation every 15 minutes. We track Google Maps, Facebook, TripAdvisor, Booking.com, and local groups on social media portals. We know about a new entry before you even make your morning coffee. Thanks to this, we react immediately, and you have peace of mind. We verify facts and separate real remarks from the malicious hate of the competition.

Crisis response in 47 minutes

In business, time is survival. Our average reaction time to an attack online is exactly 47 minutes. We see the whole picture and know how to put out the fire before it spills over the entire internet. If the customer is right – we help fix the error. If they lie – we have legal procedures that allow effective removal of false content. In 2024 alone, we managed to remove 127 false reviews for our clients from the Tatra district.

Recovering trust after a slip-up

Mistakes happen to everyone, but only a few can come out with face. We help prepare responses that calm emotions and show your professionalism. Hard data from the Tatras show that a well-handled complaint online increases the chance of a customer's return by 32%. We don't use empty words. We write specifically, humanly, and effectively. Your reputation is your most valuable capital, so don't leave it to chance.

Constant control and a clean slate

We act hard and without mercy for slanderers. Our team consists of 6 people who know the specifics of the Zakopane market inside out. We know who in the industry plays dirty and how to defend against it. The monthly report you get from us is not colorful bars, but a list of settled matters and saved reservations. With us, you build a company image that customers simply trust. Check the facts and start taking care of your name today.